Thank you for shopping with us at AY ShopGH. (Note: Perfume delivery only in Ghana)
Unhappy about your product/order? We are here to support you. Customer satisfaction is our ultimate goal.
100% money back guaranteed
We promise your money back if the item you received is not as described, or if your item (s) is not delivered.
Returns
In other to be eligible to return your order(s) you have up to 7 days to apply for returns on our website or contact our customer service through email or instant chat to lodge a complaint.
To apply for returns, your item must be in the original form as received. The item must be unused, undamaged, and in the same package and condition as received.
If the product is damaged in any way, or you have initiated the return after 7 days, you will not be eligible for a refund.
Refunds
Once we receive your item, our team of professionals will inspect it, notify you that we have received your returned item, and process your refund.
The money will be refunded through the original payment method you have used during the purchase.
Depending on the payment method used, your city, and other natural factors, a refund will be completed within 11-14 days.
Shipping of return Items
Items are to be picked up by our delivery master or dropped at nearby offices depending on customer location. No fees should be paid for a returned item(s)!!
Please feel free to contact us! Our team is standing by to help you answer any questions you may have.